We only provide a full refund or exchange goods at no cost if they are defective. In circumstances where you consider that a product is defective, you should promptly contact us at 734-823-5533.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, you have the option of a full refund or a replacement product.
If ordered product does not meet expectations it can be returned for an optional product but will require the product to be returned undamaged and the original packaging in original condition. There will be a 20% re-stocking fee for any product returned for any reason other than being defective.
To return the item you purchased, please mail it to: JAC LED Lighting, 5251 N. Ann Arbor Road, Dundee, MI 48131.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.